REFUND / CANCELLATION POLICY
A legal disclaimer Last Updated: November 2025
We aim to ensure every customer is satisfied with their order. If you are not happy, please review our refund and cancellation guidelines.
1. Order Accuracy Issues
If your order is:
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Incorrect
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Missing items
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Poor quality
Please contact us within 30 minutes of receiving your order.
We may offer:
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A corrected replacement
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Store credit
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A partial or full refund (case-by-case basis)
2. Cancellations
Before Order Preparation Begins
You may cancel your order for a full refund.
After Preparation Has Begun
We may not be able to cancel the order, but may offer store credit.
3. Delivery Issues
If your order arrives:
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Significantly late
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Damaged
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Undelivered
Please contact us. We will investigate and may offer:
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Replacement
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Refund
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Store credit
4. Third-Party Delivery Apps
Orders placed through Uber Eats, DoorDash, Grubhub, etc. must follow the delivery app’s refund policies.
5. Contact for Refund Requests
631-226-9774
kissthechef59@aol.com